1. Device does not power up (no blue light).
First check if the cigar fuse of your vehicle is in good condition to provide power. You can also try with another vehicle to verify.
2. When I try to connect “VEEPEAK” with my iPhone or iPad, it tells me it is not supported.
You will see this error when trying to connect from iOS Bluetooth Settings. This device uses Bluetooth LE for iOS devices and requires connecting in the App. Please restart your iOS device so “VEEPEAK” shows up again, then start the OBD App and connect in the App (refer to the setup guide in product images or user guide).
3. Could not pair my Android device with “VEEPEAK”.
For most Apps like Car Scanner, skip the pairing and select Bluetooth LE in the App to connect. If the App requires Bluetooth pairing,try the following:Turn off Bluetooth and turn it back on. Try pairing a few more times; Turn off WiFi & cellular data and try again; Disconnect other Bluetooth devices; Restart your Android device; Clear Bluetooth data cache.
4. App not connecting to Veepeak device.
Make sure the App is compatible, and you have made the correct App connection settings (especially connection type which should be set to Bluetooth LE) and granted the App permissions; Remove and re-install the app (especially when you have an OS update or the App is not used for some time); Try with a different App.
5. Cannot connect to vehicle/ECU.
Make sure the OBD port is in good condition and the device fits well in it. Try to push it a little harder into the OBD port if the contact is loose as powering up does not always mean a good fit. Make sure your vehicle is OBD II compliant, and ignition is turned ON; Check if your vehicle is supported by the App; Try it on another vehicle.