| How do I connect to the app? | Please visit Masterbuilt's Youtube page to find the latest videos on how to connect to your Masterbuilt App! |
| How long does assembly take? | It depends on your skill level, but with the included user manual, we generally recommend giving yourself 2-4 hours to assemble. You can find instructional videos on Masterbuilt.com or YouTube.com. |
| How can I reach Masterbuilt? | You can easily get in touch with Masterbuilt by visiting their official website and submitting a request. It’s a simple and convenient way to get quick help with your product. |
| Controller stopped working? | Check the power cord, outlet, and any extension cords to ensure they work. If the display is unresponsive, hold the power button for 3–5 seconds to reboot the controller. Remove extension cords and plug directly into an outlet and try another outlet. If the grill won’t power on, replace the cord. If it beeps but shows no display, replace the controller. If you need parts visit Masterbuilt on their official website. |
| Inaccurate temp probe reading? | It is normal for your temp probe to read differently than expected. The built-in temperature sensor measures the overall ambient temperature inside the cooking chamber, not a single exact spot on the grill. Because heat naturally varies across different areas, you may see differences when comparing separate thermometers placed elsewhere. |
| Easy like Pellet & Gas grills? | Yes! The Gravity Series uses a digital fan system to automatically maintain your set temperature. Just load your charcoal, light your fire starter, set your temp, and let the grill do the work with no constant adjustment required. |
| What charcoal type works best? | You can use either lump charcoal or briquettes. Lump charcoal burns hotter and cleaner, while briquettes provide longer, more consistent burn times. |
| Is this a smoker and a grill? | Absolutely! It ranges from low-and-slow smoking at 225°F to high-heat searing up to 700°F. |
| Is cleanup complicated? | No! The grill features an easy-to-remove ash bucket and grease management system, making cleanup quick and hassle-free after cooking. |