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How do I set the code when I first get it?
1. The original combination is 0-0-0. Switch the Reset Button in the latch from "OFF" to "SET";
2. Turn the Dials to your desired combination (e.g.:8-8-8);
3. Switch the Reset Button to "OFF", and now you can open the lock with the new combination.
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Why would the handle of the luggage feel a bit shaky?
After extensive testing, a slight degree of handle movement is to ensure long-term usage.
Due to the principles of thermal expansion and contraction and the lateral forces,
if the handle is too tight, it may become unusable and even cause damage.
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Is there supposed to be some sort of key included?
The key is not included in the package, it is designed for the customs exam only, it's a standard TSA lock, only the customs have the key to open.
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What should I do if there is an issue with the luggage received?
For any issues in product & servicing, LUGGEX claims to will keep the luggage in repair for 3 years.
Please let us know via the Amazon email of your order and the related team will respond within 12H.
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What color is the interior of the suitcases? Any compartments inside?
The interior color is dark grey;
Each suitcase has built-in dividers and pockets within the case that make packing and organizing easy.